We want you to love your purchase from us but understand that sometimes it won't be right for you. Below is our returns policy and the procedure we ask you to follow to ensure we can provide you with the best possible outcome.

Eligible products can be returned within 30 days of us dispatching your order for a full refund (less any discount applied to the product) so long as the product has only been tried on at home and removed from the body without any further wear or use. It must be returned to us unmarked, unwashed, odour-free, with all labels attached. Please ensure the product is neatly folded in the original packaging, keeping all labelling flat as you place it back into the packaging.

Products that are not eligible for returns (unless they are faulty, see Manufacturing Faults below):

• Underwear
• Backpacks & Mesh Gear Bags
• Kickboards & Pull Buoys
• Towels
• Swimming Caps
• Skin Care Products
• Swimming Goggles

If you are unsure of the product fit when you receive your order, ensure that you are wearing underwear when you first try on the product and that it does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.

After lodging your return in our user-friendly returns portal, you can return items from your order to our local New Zealand returns address. Please follow the below steps carefully:

1. Click the ‘return an item’ link on your order confirmation email to be taken to the returns page. If you have an account, log into your account and click ‘My Orders’. Click on the order you wish to return and then click ‘Return Items’.
2. Complete your return online following all steps.
3. Your Return Authorisation Number will be displayed once your return has been submitted. Please write it on the Returns Form included with your order. If you have misplaced your form, write your name and Return Authorisation Number on a piece of paper and include inside the parcel.
4. Please ensure all tags and the product packaging are included with your return parcel and the product is packed neatly for our team to easily accept the return.

The return address for orders delivered to New Zealand is:

FUNKY TRUNKS & FUNKITA
Attention: Online Returns
PO Box 302-154
North Harbour, Auckland 0751

NEW ZEALAND

Please ensure you select a secure, traceable postage service as we cannot compensate you if your order goes missing in transit and keep in mind that courier services will generally not deliver to PO boxes. When we receive your order back and once your return has been approved, you'll be refunded the amount paid for the products returned.

Refunds are processed to the payment method that was used for the original purchase. Orders made by a gift voucher will receive a replacement voucher and cannot be exchanged for cash. Before contacting us about your refund, please check if your parcel has been delivered to us. We process your parcel as soon as we can after receiving it, but it can take up to 5 business days. If you do need to contact us about your parcel, please also include the tracking details with your query so that we can see when it was delivered to us.

We understand that it can be hard to get your size right, however if you are regularly returning products, we may need to charge a processing fee to cover the costs we incur for freight and processing of your returns. Please treat products that you intend to return with care. If returned products show any signs of damage or wear we may return the product to you or charge you a damaged goods fee.

If you are sending a parcel back to us from another country or region, you may be liable for duties or taxes. We are not responsible for these charges and if we are required to make a payment to receive your parcel, this will be deducted from your final refund total. If the estimated payment is greater than the value of your return, we will not accept the parcel and it will be returned to you.

If you have further questions about returns and refunds, please use our Returns Assistant by clicking here.

To exchange an item for a different size or colour you will be required to place a new order online for the product you require and simply return your original order by following the steps above in the section 'Returning a Product'.

We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn't meet your expectations please complete a claim form here

There are several different options after you submit the form:

• If we can clearly see the fault and believe the product has not performed as it should, we will offer you the choice of another product to the equal value of your original purchase or a refund.
• If we cannot see the fault clearly and the product requires additional inspection we will direct you to return the product to us to one of the warehouses listed above.
• If we deem the product to be faulty, we will offer you the choice of another product to the equal value of your original purchase or a refund.
• If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved and your product will be returned to you.

We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.

If you have any questions contact us at sales@wayfunky.com

We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on 1300 85 79 89 (within Australia) or +61 3 9419 8820 (outside Australia) or email sales@wayfunky.com immediately so we can rectify the problem at no cost to you.